STORE POLICIES
Shipping options
Standard delivery (5-10 days)
Internation Shipping
International delivery (1-2 weeks)
International shipping rates vary by country.
Returns and refunds
You can return items within 30 days for a full refund or exchange. Items must be unused and returned in their original packaging. Contact our customer support for assistance.
Returns & Exchange
At Multiversal Exports, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return policy in compliance with EU consumer protection regulations.
Eligibility for Returns
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You have 30 days from the date of delivery to initiate a return.
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Items must be returned in their original condition (unused, undamaged, and in their original packaging).
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Proof of purchase (e.g., order confirmation or receipt) is required.
How to Return an Item
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Contact our customer service team notify us of your return.
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Pack the item securely in its original packaging.
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Include a copy of your receipt or order confirmation.
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Ship the package to the return address provided by our team.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 days of receiving the returned item. The refund will be issued to your original payment method.
Return Shipping Costs
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If the return is due to a fault or error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.
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For other reasons (e.g., change of mind), the customer is responsible for return shipping costs.
Exceptions
Certain items may not be eligible for return, such as:
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Customized or personalized products.
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Items marked as final sale.
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Products that cannot be returned for hygiene reasons if the seal is broken.
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For further assistance or questions, please contact us.
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Certain items may not be eligible for return, such as:
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Customized or personalized products.
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Items marked as final sale.
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Products that cannot be returned for hygiene reasons if the seal is broken.
Customer Care
We are committed to providing a seamless and enjoyable shopping experience, from browsing to delivery and beyond.
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Support Channels: Our friendly customer care team is available to assist you with any questions, concerns, or feedback. Contact us via email at multiversalexports.com@gmail.com.
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Timely Responses: We strive to respond to all inquiries within 24-48 hours during business days.
Customer Privacy & Data Safety
Our policies comply with GDPR and other relevant regulations to safeguard your personal information.
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Data Collection: We only collect information necessary to process your orders, provide customer support, and improve our services. This includes your name, contact information, and payment details.
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Data Usage: Your personal data is used solely for processing transactions, fulfilling orders, and communicating with you about your purchases. We may contact you and give you the opportunity to opt in to our e-mail subscribers list. We will never sell or share your information with third parties without your consent, except as required by law.
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Secure Transactions: All payment and personal data are encrypted and securely transmitted through industry-standard security protocols.
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Access and Control: You have the right to access, update, or delete your personal information at any time. Simply contact us at multiversalexports.com@gmail.com for assistance.
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Cookies: We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
E-mail Marketing Privacy & Data Safety
If you elect to join our e-mail marketing list, Multiversal Exports we are committed to protecting your personal data and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).
1. Who We Are
Multiversal Exports LLP
128 City Road
London
Greater London
EC1V 2NX
2. What Personal Data We Collect
We collect the following personal information when you subscribe to our email list:
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Email address
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Name (optional)
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Marketing preferences (if provided)
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We may also collect metadata (e.g., IP address, time of sign-up) to ensure compliance and improve our services.
3. Purpose of Data Collection
We collect your data for the following purposes:
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To send newsletters, updates, and marketing emails
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To personalize your email experience
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To improve our content and email marketing efforts
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To comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
Our legal basis for collecting and using your personal data is your consent (Article 6(1)(a) GDPR). You may withdraw this consent at any time.
5. How We Store and Protect Your Data
Your data is stored securely using industry-standard technologies and protections. We use Wix E-mail Marketing, which complies with GDPR and maintains robust data security policies.
6. Data Retention
We will retain your data for as long as you remain subscribed to our mailing list. You may unsubscribe at any time via the link at the bottom of our emails. Upon unsubscription, we will delete your personal data within 30 days, unless we are legally required to retain it.
7. Your Rights Under GDPR
You have the right to:
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Access the personal data we hold about you
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Correct any inaccurate or incomplete data
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Withdraw your consent at any time
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Request deletion of your data
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Object to processing for direct marketing purposes
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Lodge a complaint with a supervisory authority (e.g., the ICO in the UK)
To exercise any of these rights, contact us at multiversalexports.com@gmail.com.
8. Third-Party Services
We may use third-party tools to send and analyze our email campaigns. These services act as data processors and are contractually obligated to comply with GDPR.
9. International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will indicate the date it was last revised.