Return & Exchange Policy
At Multiversal Exports, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return policy in compliance with EU consumer protection regulations.
Eligibility for Returns
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You have 30 days from the date of delivery to initiate a return.
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Items must be returned in their original condition (unused, undamaged, and in their original packaging).
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Proof of purchase (e.g., order confirmation or receipt) is required.
How to Return an Item
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Contact our customer service team notify us of your return.
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Pack the item securely in its original packaging.
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Include a copy of your receipt or order confirmation.
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Ship the package to the return address provided by our team.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 days of receiving the returned item. The refund will be issued to your original payment method.
Return Shipping Costs
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If the return is due to a fault or error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.
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For other reasons (e.g., change of mind), the customer is responsible for return shipping costs.
Exceptions
Certain items may not be eligible for return, such as:
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Customized or personalized products.
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Items marked as final sale.
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Products that cannot be returned for hygiene reasons if the seal is broken.
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For further assistance or questions, please contact us.
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Certain items may not be eligible for return, such as:
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Customized or personalized products.
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Items marked as final sale.
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Products that cannot be returned for hygiene reasons if the seal is broken.
For further assistance or questions, please contact us.